Where we ship
The United Kingdom, Ireland, and much of the EU. UK orders are priced in pounds; everywhere else in euros. The current rates are on the pricing page and the exact figure for your order is shown before you pay.
If your country is not in the list at checkout, we do not have a rate for it yet. Ask us and we will quote it by hand.
How it is priced
From the weight of your printed parts plus packaging, against the destination. There is no flat fee and no handling surcharge — what you see is the carrier band your parcel falls into.
Who carries it
We choose the carrier, based on the size and weight of the parcel and where it is going. Everything goes tracked. You get the carrier and tracking number by email as soon as it is posted, and they also appear on your order page.
How long it takes
Two things add up: the time to print your order, and the time in the post.
- Review is usually complete within one working day of submitting.
- Printing depends on the job — we tell you a realistic figure when we confirm your price.
- UK post is typically two to four working days after dispatch.
- Ireland and the EU are typically three to eight working days after dispatch.
These are estimates from carrier norms, not guarantees. We do not offer a guaranteed-delivery service, and we would rather say that than promise a date and miss it. If you need something by a particular day, ask us first and we will tell you honestly whether it is realistic.
Customs and import charges
Orders outside the UK may attract import duty, tax or a handling fee in the destination country. These are set by that country, are not included in our price, and are payable by you. We declare parcels accurately — we will not mark an order as a gift or understate its value.
If it does not arrive
Check the tracking first; it sometimes lags reality by a day. If tracking has not moved for several working days, or shows delivered when it is not, email hello@layerform.co.uk with your order number.
We raise it with the carrier. Carriers usually require a waiting period before treating a parcel as lost. Once it is confirmed lost we reprint or refund — your choice.
Wrong address
We post to the address on your order, so check it before you pay. Tell us straight away if it is wrong: we can change it before dispatch, but not after. A parcel returned to us because the address was wrong can be reposted, and we will ask you to cover the second postage.