1. Who we are
This service is operated by Layerform. You can reach us at hello@layerform.co.uk.
2. What we do
We manufacture physical objects to order from 3D model files that you supply. Every order is reviewed by a person before manufacture begins.
3. Estimates are not offers
The figure shown when you upload a file is a provisional estimate, generated automatically from measurements of your model. It is not a contractual offer and does not bind either of us.
A contract is formed only when: we have reviewed your file, we have confirmed a final price, you have accepted that price, and your payment has been successfully taken. Until all four have happened, no contract exists and you owe us nothing.
4. Review, changes and refusal
After you submit an order we will do one of the following:
- Confirm a final price, which you may accept or ignore;
- Ask you for a different file or more information, explaining what and why; or
- Decline the order, explaining why.
We may decline any order at our discretion, including where we consider the item unsafe, unlawful, infringing, or beyond our capability. See what we cannot print. Declining costs you nothing.
5. Your file and your rights in it
You keep all intellectual property rights in the files you upload. You grant us a limited, non-exclusive licence to store, open, measure, prepare and manufacture from your file, purely in order to fulfil your order. That licence ends when the file is deleted.
You confirm that you have the right to have the item made. By submitting a file you confirm that you own the rights in it, or have permission from the rights holder, or that the design is not protected. We do not check this and cannot. If a third party brings a claim against us because of something you asked us to manufacture, you agree to cover our reasonable losses arising from it.
6. Price and payment
The final price is the one you accept at checkout, and it includes delivery to the address you gave. Payment is taken by card through Stripe; we never receive or store your card details.
Production begins only once payment has cleared. A confirmed price is held for the period shown on your order, after which we may re-price the job.
7. Manufacture and tolerances
3D printing is a physical process with real limits. Unless we have agreed otherwise in writing:
- Dimensions may vary by up to roughly ±0.5 mm, or ±0.5%, whichever is greater;
- Layer lines, support marks and minor surface blemishes are normal and not defects;
- Colour may vary between batches of filament;
- We will not guarantee that a part is fit for a particular purpose unless you told us that purpose and we confirmed it in writing.
8. Delivery
We choose the carrier. Timeframes we give are estimates, not guarantees, unless we have expressly said otherwise. Risk in the goods passes to you on delivery. See delivery.
9. Cancellation, returns and refunds
You may cancel free of charge at any time before payment. Because everything we make is made to your specification, the 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply once manufacture has begun. Your legal rights in respect of faulty or misdescribed goods are unaffected. See returns and refunds.
10. Our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited — including your rights under the Consumer Rights Act 2015.
Subject to that, our total liability for any order is limited to the amount you paid for that order, and we are not liable for loss of profit, loss of use, or losses that were not reasonably foreseeable when the contract was formed.
11. Your account
You are responsible for keeping your password to yourself. Tell us immediately if you think someone else has access to your account. We may suspend or close an account that is being used to break these terms.
12. Your data
How we handle your personal data, and how long we keep your uploaded files, is set out in the privacy notice.
13. Changes to these terms
We may change these terms. The version that applies to your order is the version published when you accepted the final price, and we keep a record of it.
14. Governing law
These terms are governed by the law of England and Wales, and disputes fall to the courts of England and Wales. If you live elsewhere in the UK you may bring proceedings in your own jurisdiction.
15. Complaints
Write to hello@layerform.co.uk and we will acknowledge your complaint and reply as soon as we can.